All Campers must be up to date on:RabiesDAPP (Distemper, Adenovirus, Parvovirus & Parainfluenza)Bordetella (Canine Cough)Puppies must have completed their required vaccine series, including boosters, before attending Camp. This is typically around 16 weeks of age.Vaccination records can be uploaded directly to your MoeGo account. Records are manually verified by our team, so vaccine reminders may continue to appear until verification is complete. We aim to review all records by the next business day. Leptospirosis is not required for regular Camp attendance but is required for pups participating in swimming.Please note: We’re unable to accept handwritten vaccination records.

Yes, with some restrictions.Intact males under 1 year old are welcome to attend Camp, provided they meet all other requirements and successfully complete their assessment.For new clients, we’re unable to accept intact males over 1 year of age. Existing Campers who remain intact after their first birthday may continue attending on a case-by-case basis, provided they continue to be comfortable and appropriate for group play.As dogs mature, hormonal changes can affect behaviour in a group environment, so our team will continue to monitor their comfort and interactions as they grow.

Dogs in heat are unable to attend Camp and must remain home for 4 weeks from the start of their heat cycle.Although visible bleeding may stop sooner, dogs can remain fertile after bleeding ends, and the timing of each heat cycle can vary. The 4-week period helps us make sure your pup is fully out of heat before returning to group play.If you’d like your pup to return sooner, we can accept confirmation from your veterinarian that she is no longer in heat.This policy helps us maintain a safe, comfortable and balanced group environment for all of our Campers. 🐾

Kennel cough and other respiratory illnesses can spread quickly anywhere dogs gather. Even vaccinated dogs can become sick, as the Bordetella vaccine helps reduce risk and severity but does not prevent every respiratory infection.If your pup develops coughing, sneezing, nasal discharge or other signs of respiratory illness, please keep them home and let us know. Dogs from the same household must also remain home during this time.When can my dog return to Camp?Without antibiotics: 21 days from the onset of symptoms and at least 7 full days completely symptom-free.With antibiotics: 14 days from the start of treatment and at least 7 full days completely symptom-free.Both requirements must be met before returning to Camp.Thank you for keeping your pup home when they’re unwell. It helps us protect the health of all our Campers. 🐾

Dogs experiencing vomiting, diarrhea or other signs of digestive illness need to stay home from Camp until they’re feeling well and symptoms have resolved.If your pup is diagnosed with Giardia or another contagious gastrointestinal illness, please let us know as soon as possible. Dogs from the same household may also need to remain home depending on the illness and risk of transmission.For confirmed Giardia, dogs may return once they have:Completed treatment as directed by their veterinarianBeen symptom-free for at least 48 hoursA negative fecal test may be required before returning to Camp If you’re unsure whether your pup is ready to return, please reach out before booking and we’ll be happy to help. 🐾

If your dog becomes ill or injured while in our care and we believe veterinary attention is needed, we’ll make every effort to contact you or your emergency contact. If the situation is urgent, we may transport your dog to your veterinary clinic on record to ensure they receive the care they need.Owners are responsible for veterinary expenses incurred for their dog while in our care, as outlined in our Terms & Conditions. Owners are also responsible for veterinary expenses resulting from injuries their dog causes to another dog.An Emergency Vet Visit Fee may also apply to cover the staff time and transportation required to take and accompany a dog to the veterinary clinic.

What happens if I’m late for drop-off or pick-up?Our drop-off and pick-up windows are an important part of keeping Camp running smoothly and allowing our team to stay focused on the dogs throughout the day.Late Drop-OffsOur regular drop-off window is 7:00–10:00 AM. A $15 late drop-off fee may be applied to arrivals after 10:00 AM.Late drop-offs are not part of our regular schedule and can only be accommodated in limited circumstances. If you’re running late, please contact us as soon as possible. Depending on staffing and the day’s schedule, we may not be able to accommodate your dog after the drop-off window has ended.Late Pick-UpsOur regular daycare pick-up window ends at 6:00 PM.Pick-ups between 6:00–6:15 PM are subject to a $15 late pick-up fee. An additional $5 is charged for every 15 minutes after 6:15 PM.We are unable to accommodate pick-ups after 7:00 PM. If your dog has not been picked up by 7:00 PM, they will need to stay overnight and the applicable daycare and sleepover charges will apply. Pick-up will be available the following morning between 7:00–10:00 AM.