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  • What are the hours of Day Camp?
    Day Camp operates Monday - Sunday between 7:00 am - 6:00 pm. Drop off is between 7:00 am - 10:00 am and pick up is between 3:00 pm to 6:00 pm.
  • What does a typical day look like?
    You drop your dog off during the drop-off window (7:00 am - 10:00 am) and from there it's all day, all play! We separate pups into our spacious pens based on their personality and energy levels. We carefully supervise their play all day to ensure that everyone is happy and safe. Then, you pick up a tired pup at pick-up time (3:00 pm - 6:00 pm).
  • Do I need to bring anything for my dog?
    Ensure your dog has a properly fitted flat collar, this means you can only fit two fingers between it and your pup. You can also bring their lunch and medicine in clearly labelled containers.
  • What is the process for Day Camp admission?
    Before attending daycare, your pup needs to pass Day Camp Assessment. This is to ensure they are a good fit for our daycare crew. In this assessment we test their socialisation skills and separation anxiety. Once your pup passes their assessment, you will be given access to book full days in on our booking platform.
  • What kind of pups are admitted into Day Camp?
    We accept pups that are a safe fit for themselves, the other daycare dogs, and our staff. During the assessment we test for separation anxiety and socialisation skills. Dogs with a reactivity or extreme separation anxiety (eg. trying to jump fences) will not be accepted into the program and can instead work towards those goals with training.
  • What vaccinations are required to attend Day Camp?
    Pups must be up to date on their Rabies, DAPP, and Bordetella (Kennel Cough). We also recommend having Leptospirosis as well. Vaccination certificates will need to be uploaded to our booking platform before attending a Day Camp Assessment.
  • How do I book Day Camp?
    In order to book in full Day Camp days, your pup must have first passed a Day Camp assessment. You will have already created an account on our booking platform. From there, you can go to the 'Book' page to book in Day Camp.
  • What are the hours of a Day Camp Assessment?
    Monday - Friday in limited availability Drop Off: 7:00 am - 8:00 am Pick Up: 12:00 pm - 1:00 pm
  • How do I book a Day Camp Assessment?
    STEP 1: Create an Account By pressing 'Sign Up' on our booking platform. If using the app (Gingr for Pet Parents) you will need to enter facility code 464716 beforehand. STEP 2: Set Up Account Upload Vaccination Records - under 'Account' > 'Upload Records'. Please allow 1-2 business days for us to approve the uploaded vaccines. The error will not disappear automatically until we do. E-Sign Service Agreement - under 'Account' > 'Waivers and Agreements' STEP 3: Book Your Assessment All previous steps will need to be fully completed before this is possible. After we verify your information booking will be available under the 'Book' tab of our booking platform.
  • Where does the Day Camp Assessment take place?
    The assessment takes place at our property - 3023 Westdel Bourne, London When you arrive please pull up the long driveway and park in front of the blue and white barn. A staff member will come and meet you to explain the assessment process.
  • Do I stay with my dog during the assessment?
    No! You will drop off your dog and we will give them a nice slow introduction to the daycare process. This allows for us to get a feel of how they act without their owners present.
  • What do I bring to the Day Camp Assessment?
    Please bring your pup on a properly fitted flat collar (where you can fit only two fingers underneath). You can also bring any food/medication they'd normally take during the assessment hours in a clearly labelled container.
  • What happens during the Day Camp Assessment?
  • What grooming services do you offer?
    We offer baths, haircuts, nail trims, paw trims, ear cleaning, teeth & breath cleaning, and brush outs. We have many packages and deals available, including our Puppy Socialisation Service which helps familiarise young pups to be confident in the grooming room. Check out our grooming services and packages here.
  • What are the hours of grooming?
    Grooming operates Monday through Friday. Grooming Clients: 9:30am - 1:00pm Daycare Clients: 12:00pm - 5:30pm
  • What are the requirements for grooming?
    All pups taking part in any of our programs (including grooming) must provide proof of vaccination showing that their DAPP, Rabies, and Bordetella vaccines are all up to date. Owner's must also sign our Service Agreement.
  • How long do grooms take?
    The amount of time it takes for pet grooming varies depending on the breed, service, and temperament of your pup. You can usually plan for it taking anywhere between 1-3 hours. Minor services, such as nail trim or ear cleans, take approximately 5-10 minutes.
  • Do you take grooming walk-ins?
    We do not allow any grooming clients to come without an appointment being previously booked in. You can book an appointment through your Gingr account (sign in here) or by emailing into
  • Do I need to be a daycare client to get my pup groomed?
    Our grooming services are available for anyone! Our only requirements to take part in our grooming services is to have your pup’s DAPP, Rabies and Bordetella vaccine up to date. There are a few programs that are exclusive to our campers only. These programs are: The monthly grooming subscription Bath packages Muddy paw service
  • Do you offer dog haircuts?
    Yes, we now offer full body haircuts as well as simple Face, Feet and Sani Trims.
  • How do I book a groom?
    Grooming appointments can be booked through your Gingr account (sign in here) or by emailing into Daycare clients can book in a groom at the time of booking daycare, or by emailing us afterwards to add to an existing daycare reservation. If you are booking a haircut please make sure to add some details of the style cut that you are wanting in the notes section. This would include the length that you are wanting taken off/left on, if there are certain parts that you like left fluffy, ect. If you have a photo of a previous groom that you really liked then feel free to also email us a copy of those photos to
  • How do I pay for the groom?
    Once your groom is complete, the groomer will send over an online invoice and will let you know it is time to pick up your pup. Alternatively, you can pay cash at pick-up.
  • How often does my dog need a bath?
    You should bathe your dog at least once a month (unless they're prone to dry skin). There is such a thing as too many baths, and excessive bathing can harm your pet. Bathing your dog with shampoo and conditioner too often can strip their natural oils, which can result in a dry/dull coat and itchy skin. This is one of the reasons we offer the Muddy Paws service to Daycare Clients. This service only rinses off the dirt, so your dog can run around all day at daycare and be clean at pick up.
  • How often does my dog need a haircut?
    It is typically recommended to get a haircut for your pup every 8-10 weeks, this is the amount of time that it takes your pup’s hair to grow back out. The timeline in between all depends on how long you are wanting to let your pup’s hair grow out before cutting it again.
  • How often should I get my dog's nails trimmed?
    It is recommended to get your dog's nails done every 2-3 weeks. However, this can vary based on a dog's age and even the breed. If your dog's nails grow fast it is a good idea to have them done more frequently. Puppies and senior dogs should get their nails trimmed every 2 weeks to help remove the sharpness for puppies and to help prevent any health issues and prevent their quicks (blood vessels) from getting longer on seniors.
  • What is the difference between a nail trim and a nail grind?
    Trimming clips the nail shorter, while grinding is a tool that can give a smoother finish to the nails and gets you closer to the quick (blood vessel). In time the grinder also helps the quick become smaller, so the nails won’t be as long. This is especially beneficial for puppies and seniors.
  • What is grooming socialisation?
    We offer any pups under the age of 8 months old the chance to get used to all the feelings, sounds and experiences of our grooming services. We will slowly get them used to what it feels like to be groomed by a professional so that they know what to expect during all of our grooming service. This is a great way to set your pup up for success in any grooming services when they are an adult. Getting groomed by a professional is a lot of new sounds and feelings for a dog, our grooming socialisation is a great way to help introduce them to the world of grooming when they are young and help to ease them away from any nervousness that they may feel.
  • How do I sign up for the Monthly Grooming Subscription?
    If you are interested in getting your camper started in our monthly grooming subscription then please either email into or speak to a camp leader at drop off/pick-up. This service will then be added onto your Gingr account and automatically renew itself every month. Your subscription can be canceled at any time, all you have to do is email into and the subscription will be removed from your account.
  • What type of training do you offer?
    Camp Shake-A-Paw uses a balanced training approach; this is also known as the science based method. It is a healthy mix of positive training to encourage the good behaviours and gentle discouragement. This encourages clear communication between you and your pup.
  • What are the hours of training?
    Training operates Monday - Friday in hour long sessions. We offer both in-home sessions (in London area for a fee) and Facility Training sessions. Monday through Friday Both on-property and in-home training is offered every hour starting at 10:00am. The available time slots are 10:00 am, 11:00 pm, 12:00 pm, 1:00 pm, 2:00pm, 3:00pm, 4:00pm, and 5:00pm. Not sure what location to book? We will recommend your first location when replying to your inquiry and your trainer will then discuss the next best location after your first session.
  • How many training sessions will I need?
    Every dog learns differently! This varies depending on your situation and dog's current level. We will analyse your Training Inquiry Form and recommend what we think would work best for your goals. Available Options Single Training Session - $120.00 3 Pack of Training - $330.00 includes a 20% discount for a HEAT Leader walking tool Please note that there is a $20.00 in-home training fee for travel to locations more than 5 minutes away from our property. *Prices subject to change. Prices don't include taxes. Training packages expire 60 days after first use.
  • Where should my training session take place?
    Upon reviewing your inquiry, we will recommend where your first session should occur. Once given permissions to book training on our booking platform Gingr, you can book in sessions either in-home (London area only) or at our facility.
  • Who should attend training?
    We recommend all family members who interact with your pup on a regular basis attend training! This allows everyone to learn the tools and techniques we use and sets your family and pup up for success.
  • What should I bring to training?
    The only thing you need to bring is yourself and you pup(s)! Make sure your dog's collar is properly tightened (can fit two fingers underneath) before their training session. You can also bring along some treats that they enjoy. If working on subjects on-leash, your pup will need to have on a head collar. You can bring your own or purchase our Heat Leader.
  • What vaccines does my dog need for training?
    To attend training, your pup must be up to date on their Bordetella (Kennel Cough), Rabies, and DAPP. These must all be done regardless of where your session takes place. Puppy's vaccines will usually be completed around 16 weeks old. Current vaccination records will need to be uploaded to your Gingr booking account. This can be done under 'Account' > 'Upload Records'.
  • What should I do to prepare for training?
    We would like to see how your pup typically behaves, meaning we don't want you to prepare anything beforehand! This allows us to see the root of the problem behaviour, which allows us to address it most effectively.
  • How do I access your booking platform?
    You can access our booking platform by either WEBPAGE or APP (Called Gingr for Pet Parents - Facility Code 464716)
  • What is the invite code/facility code for the app?
  • What needs to be done after I create an account?
    The following steps MUST BE COMPLETED in order for you to book in any services: E-Sign our Service Agreement - this can be done under 'Account' > 'Waivers and Agreements' Upload Vaccination Records - This can be done under 'Account' > 'Upload Records'. PLEASE NOTE: the vaccine expiry notification will not disappear until we verify your vaccines. Please allow for 1-2 business days
  • Why am I not able to book?
    Please read the following thoroughly: General Troubleshooting - Make sure your have E-Signed our Service Agreement (under 'Account' > 'Waivers and Agreements') and Uploaded Vaccination Records (under 'Account' > 'Upload Records'). It will take 1-2 business days for vaccination records to be approved by us so give it time for that error to disappear. Daycare Booking - Please first ensure you have passed a Daycare Assessment. Full daycare days will not be bookable until your pup passes their assessment. Training Booking - Before booking training you must first be pre-approved by us. To determine your eligibility for training please complete an inquiry form on our Training page.
  • I uploaded my pup's vaccination records but the error isn't dissapearing?
    It will take 1-2 business days for us to approve your uploaded vaccines before you will be able to book. We will let you know once we have done so!
  • Where can I purchase Day Camp and Training packages?
    You can purchase single sessions and packages under 'Shop' > 'Shop Packages'
  • VIDEO WALKTHOUGH - Booking Day Camp or Training
    There are two types of bookings, reservation services (DAY CAMP) and appointment services (ASSESSMENTS, TRAINING, GROOMING). Below are the booking walkthroughs for both: Booking Reservation Services (Day Camp) Booking Appointment Services (Assessments, Training, Grooming)

Frequently Asked Questions

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