Question 1

What happens during the Day Camp Assessment?

Accepted Answer

Here is what an assessment entails:

The half-day assessment is a requirement to join our daycare program (including sleepovers). During the assessment we will slowly acclimate your pup to our environment, staff, and a few friendly dogs. We are looking at their separation anxiety, listening skills and socialization skills. This will allow us to see if they're a good fit for our program. Assessments are done on weekdays only.

Check out our video for the full experience!

https://video.wixstatic.com/video/2f5206_25525d1cd52549a5a046fc0196ce74af/1080p/mp4/file.mp4

Question 2

How do I book a Day Camp Assessment?

Accepted Answer

To book the assessment, all new clients must complete our onboarding process, which includes:

• Creating an account: You can do this through our online portal HERE (https://campshakeapaw.portal.gingrapp.com/#/public/login)

• Provide vaccination records: We require proof of up-to-date vaccinations, including Rabies, DAPP & Bordetella

Once we receive all required information we will reach out to you to let you know that you can now schedule your pup's assessment. Please note that we must manually verify all vaccination records, which will be done within 1-2 business days.

Question 3

What are the hours of a Day Camp Assessment?

Accepted Answer

Monday - Friday

Drop Off: 7:00 am - 8:00 am
Pick Up: 12:00 pm - 1:00 pm

Question 4

Where does the Half-Day Assessment take place?

Accepted Answer

The assessment takes place at our property - 3023 Westdel Bourne, London. Please follow the detailed instructions below to ensure a smooth experience:

When you arrive, drive up the long driveway and stop at the top of the circle in front of the gate by the brown barn. If there are cars ahead of you, please stay in your vehicle until it’s your turn.

When it’s time, bring your dog out on their leash and wait by the gate. A staff member will come out to greet you and walk you through the assessment process. Please do not bring your dog out until all dogs ahead of you have been taken inside.

Please reach out if you have any questions.

We’re excited to meet you and your pup!

Question 5

What is a properly fitted flat collar & why is it necessary?

Accepted Answer

What is a properly fitted flat collar?
A properly fitted flat collar is a secure yet comfortable collar designed to sit snugly around your dog’s neck without causing discomfort. It should meet the following criteria:

• Snug but not tight: You should be able to fit two fingers between the collar and your dog’s neck. This ensures it’s secure enough to stay in place without being restrictive.

• Flat and durable: The collar lies flat against the dog’s neck and is typically made of materials like nylon, leather, or other durable fabrics.

• Appropriate sizing: The collar should be the correct size for your dog, sitting high on their neck (not loose or drooping). Adjustable collars are great for achieving the perfect fit.

What a flat collar isn’t:

• Not a slip, prong, or choke collar: Flat collars do not tighten or constrict when pulled.

• Not a harness: A flat collar goes around the neck only, unlike harnesses, which wrap around the chest and shoulders.

A properly fitted flat collar ensures your dog’s safety and comfort while preventing it from slipping off or causing irritation.

Why is a flat collar necessary?

A flat, fitted collar is an important safety tool at camp. It ensures that our team can safely and securely guide dogs when needed, whether during play, transitions, or emergencies. Loose or improperly fitted collars can pose a risk of slipping off, while harnesses and other gear do not provide the same level of quick, safe handling in a group play environment. For the safety of all our Campers, we require dogs to wear a properly fitted flat collar while at Camp.

Please spend some time acclimating your pup to a flat collar prior to the assessment. The assessment day should not be the first time your pup wears a collar as it can be overstimulating and could affect the outcome of the assessment.

Please reach out to us with any questions or concerns.

Question 6

Do I stay with my dog during the assessment?

Accepted Answer

No, pet parents do not stay during the assessment. Dropping off your dog allows us to provide a calm, slow introduction to the daycare process and gives us the opportunity to observe how they behave and interact in a new environment without their owner present.

Question 7

Intact Male Policy

Accepted Answer

In order to ensure the health and safety of all our Campers we are unable to accept male dogs over the age of 1 year.

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